2024 Beijing Forum on Swift Response to Public Complaints concludes
2024 Beijing Forum on Swift Response to Public Complaints closed at the China National Convention Center in Beijing on December 19. The two-day Forum themed Modernizing for People-Centered Urban Governance.
2024 Beijing Forum on Swift Response to Public Complaints closed at the China National Convention Center in Beijing on December 19. The two-day Forum themed Modernizing for People-Centered Urban Governance.
More than 500 participants including about 100 international guests, relevant officials of Beijing Municipality, representatives from Hong Kong, Macao, Taiwan and sister cities, other guests from home and abroad attended the closing ceremony.
Beijing Municipal leader, together with relevant officials from Madrid, Spain, and San Jose, Costa Rica, released the Beijing Declaration on Modernizing Urban Governance (2024). The declaration, incorporates the latest international consensus of the Pact for the Future adopted at the United Nations Summit of the Future, and other latest international consensus, on the basis of the Beijing Declaration of 2022. It connects with international discourse, focuses on the theme of modernization of urban governance, and summarizes the universal value pursuits of the world's cities. It promotes international exchanges and cooperation in urban governance, which has become the consensus outcome of the forum.
Chinese and foreign representatives from academia, media, members of the African Union of Broadcasting (AUB) legislature and primary-level communities shared their personal experiences at the "My Story about Swift Response to Public Complaints" session. They talked about the maintenance of old elevators and the disposal of domestic garbage in Beijing, and that some difficulties encountered by foreigners living in Beijing could be promptly responded to and solved by calling the Beijing 12345 hotline.
David Moser, associate professor at the International Culture Institute, Capital Normal University, Scholar of Chinese Language and Culture, considered the Beijing 12345 hotline a channel for foreigners to obtain the latest, most comprehensive and authoritative information. He suggested that the publicity and promotion of the hotline should be strengthened in public areas such as the international arrival halls of airports.
Different groups then had discussions on urban governance from different perspectives. Four representatives of Chinese and foreign youths shared views on SRPC and the future development paths of the urban governance in the "Youth Dialogue on Urban Governance Modernization" session, from the perspective of young people. They believe that young people, as the participants and witnesses of the future, should enhance international exchanges, and be more involved in future urban governance.
Wing Yan Chan, Member of the Legislative Council of Hong Kong, Member of the All-China Youth Federation, Vice Chairman of Hong Kong Federation of Trade Unions, said the Beijing 12345 hotline model can also be applied to Hong Kong and other cities, and that we can work together to build a bigger database and put big data in full swing. Anton Bogs, Research Fellow of Freie Universität Berlin, Visiting Scholar of the School of Government, Peking University, said that Germany also has a citizen hotline, but it does not provide all-around help like the Beijing hotline.
Successful cases and insights were presented in the session "Dialogue on Practices in Urban Governance Modernization". Representatives from the city of Mora, Costa Rica, and the city of Cruz Alta, Argentina, shared their countries' experiences in urban governance as well as their ideas on modernizing urban governance.
Huang Qingxian, Professor of Zhou Enlai School of Government, Nankai University, said that Beijing 12345 hotline has formed a very good standard and model in cooperation, system and solution, through which people can not only put forward their demands to the urban management departments, but also contribute to the development of the city, which is an ideal model of modern urban governance.
Iris Geva-May, the founding editor-in-chief of the Journal of Comparative Policy Analysis: Research and Practice (JCPA), delivered a video message, followed by a profound roundtable discussion by internation and domestic guests on theoretical understandings of the modernization of urban governance at the "Dialogue on Theories of Urban Governance Modernization" session.
Tom Christensen, Emeritus Professor of the Department of Political Science, University of Oslo, Norway, Member of Norwegian Academy of Sciences, said that in some communities in China, in a neighborhood you can gather people in the committee and decide how to use a public space. This is conducive to building a society that promotes people's interaction, and truly realizes the democratization and humanization of urban governance.
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